Adobe Commerce Order Management: How To Use It?

Today, online shopping continues to increase, therefore, merchants must provide the best service that will attract customers to their site. Adobe Commerce Order management is a critical tool that allows businesses to run smoothly, keeping customers pleased.

The Adobe Commerce Order Management System is the back-end part of managing, selling and fulfilling orders efficiently and cost-effectively. Its main goal is to simplify the entire order lifecycle, from the time it enters our store until it successfully reaches our customers.

Adobe Commerce Order Management provides you a centralized place for you to monitor orders across all your sales channels, both online and physical. This system intervenes in all areas of your business: sales, customer service, fulfillment and inventory management.

No matter the size of your business, anyone can benefit from this order management system. By using it, you can make the difference between a satisfied customer who will return to your site to buy and a dissatisfied customer who will leave with a competitor.

As a result, all Adobe Commerce and Magento Open Source merchants can seamlessly manage their customers’ orders.

So, if you want to get the most out of this powerful tool, we at have put together the following guide to explain how to handle Adobe Commerce order management.

How Adobe Commerce Order Management System works? 

  • Step 1: The Customer Places The Order. Once a customer places an order online, all information will be stored in the system. This will allow you to access your order history, order volume and payment preferences at any time.
  • Step 2: Inventory Synchronization. The customer's order is synchronized with the Adobe Commerce order management system to allow the ordered products to be automatically deducted from inventory. This will give you a real-time global view of your inventory.
  • Step 3: Order Fulfillment Takes Place. During this step, the product is packed, a shipping label is generated and sent to the logistics company.
  • Step 4: Shipment Of The Order. The order is shipped to the customer and the sale is tracked in the Adobe Commerce management system.

Orders status in Adobe Commerce Order Management  

As the store owner, you will see all the orders listed with their references in the admin panel.

In Adobe Commerce, there are three states that the order goes through automatically as the order cycle progresses: PENDING, PROCESSING, and COMPLETE.

In addition, to these three statuses we must add two additional ones. First, CANCELLED, when we cancel the order for some reason or when the customer visits the store and decides to cancel an order. Secondly, WAITING, when more information is required from the user before processing the purchase.

Let’s take a deeper look at each state of the order flow:

1- Pending Status

When the customer places an order for one of the products in our store, it arrives at the administration interface with a pending status. Pending orders are new orders that have not yet been processed and need to be billed and shipped.

When customers complete the order process, he will receive a notification email informing them that the order was received.

Later, a second email validates (or invalidates) the payment and informs the customer that their purchase is in preparation.

From the backend of our ecommerce we can see the orders that we have pending.

For this purpose, follow these steps:

  1. Login to your Magento Admin Panel.
  2. Go to the Sales menu and click on the Orders option.
  3. Next, you can see the list of all the orders that enter the store.
  4. By clicking on any of the orders, you will be able to see the order that the customer placed in detail. For example, proof of payment and order data.
  5. Click Track and scroll down to the bottom of the page. Under the Items table, go to the Track column which provides tracking options like Backordered, Received, or Returned. Click the dropdown menu and select your option. Finally, click the Submit Changes button to save your settings.

2) Processing Status: Invoice Order

Once the customer makes the payment, the store owner can generate an invoice. When an order is invoiced, Magento will change its status to Processing.

When generating the invoice, it can be sent directly to the customer’s email and add a comment text if we believe it is necessary:

  • Create the order invoice and notify the customer by clicking the Invoice button.
  • Scroll down the invoice page and click the Submit Invoice button.
  • Notify the customer about the product order by sending an email.
  • Write your comment in the text box and click the Submit a comment button.
  • Next, you create a shipment for an order to change its status from pending to complete.

Completed Status: Orders Ready To Ship

A completed order is an invoiced and shipped order.

In the event that we sell physical products, it is important that before contacting the logistics operator, prepare the order and pack it. Finally, we must generate the withdrawal order with the logistics operator and mark Send in the order that we are managing:

  1. Once we ship the product, we must inform the customer of the status of their order. Enter the completed order into the system and notify the customer by clicking the Shipped button.
  2. It is important that the client has as much information as possible. In Shipping information, we can indicate the information of the carrier and the tracking number or make a comment about the order.
  3. The customer will then be notified of the shipping status of their product. Enter your feedback and click the Submit a Feedback button to notify the customer. Once you have made the relevant comments, click Submit. With this action the order status changes to Completed.

After sales: evaluates customer satisfaction 

Immediately after we ship the order, we must ensure that our customer receives it in a timely manner. For this, it is advisable to have customer service channels to answer any queries that may arise.

Once the order has reached the hands of the customer, it is an ideal time to carry out post-sale surveys. This tool will provide us with information on the degree of customer satisfaction.

Also, allows us to improve and gives us greater chances of loyalty and repeat purchases.


Adobe Commerce Order Management System provides with a single resource for viewing and managing customer orders. With this tool you will be one step ahead of your competitors and become more scalable, flexible, and adaptable.

Adobe Commerce creates a seamless management system that fulfills the experience demands of today’s consumers. Exceed your customers’ expectations while increasing conversions and sales.

Get the most out of the world's #1 best-practice commerce platform. If you want to know how to transform your business by creating shopping experiences that captivate your customers, contact us.