Basic Guide to Boost Your Online Store with Email Marketing

In the competitive world of e-commerce, capturing customers' attention and fostering their loyalty is crucial for the success of any online store. In this regard, email marketing has become an effective tool to attract customers and strengthen the relationship with them.

Emails are one of the most popular forms of communication between customers and online businesses they frequently shop from. For this reason, thousands of brands worldwide use this tool for the extensive benefits it offers.

Email marketing is much more than automating the sending of simple promotional emails. It is an intelligent and personalized way to communicate with customers, offering them relevant and timely content directly in their inboxes.

Selling online is much easier than you thought, and email marketing can be your best ally. In this article, we will explore in detail how to use email marketing to attract customers to your online store and enhance your success in the world of e-commerce.

Email Marketing: The Great Ally of eCommerce

Email marketing is a key tool for the success of any online store. According to Statista, it is estimated that in 2023, email marketing revenues will surpass $10 billion worldwide. These impressive numbers demonstrate that email marketing remains a booming trend.

Let's take a look at some key statistics that further reinforce this evidence:

  • 99% of email users check their inboxes every day, indicating a high engagement rate.
  • Email open and click-through rates have increased since the 2020 pandemic, showcasing the growth of online shopping culture.
  • 49% of consumers want to receive promotional emails from their favorite brands, indicating a genuine interest in this type of communication.
  • Personalized emails generate an impressive 760% increase in revenue, as consumers respond positively to tailored offers.
  • 89% of marketers use email as their primary channel for generating leads.

These data strongly support the notion that email marketing is the preferred channel for both marketers and consumers. It is not surprising that its usage continues to grow year after year, becoming a powerful strategy to communicate with millions of people.

Advantages of Incorporating Email Marketing

A) Direct and Personalized Reach

Email marketing offers the opportunity to reach customers directly in their inbox, allowing for personalized and direct communication. Personalization is crucial as most email users tend to delete messages they don't consider relevant.

B) Increased Conversion Rate

Email marketing has an impressive average return on investment (ROI) of $40 for every $1 spent. Furthermore, personalized emails have been shown to have higher conversion rates compared to generic messages.

C) Customer Loyalty Enhancement

Email marketing is an effective tool for building and strengthening customer relationships. By sending messages with personalized offers and promotions, a sense of loyalty toward the brand is created, resulting in recurring customers.

D) Segmentation and Personalization

Segmentation plays a vital role in email campaigns, allowing for sending specific and tailored messages to each segment. By utilizing different marketing techniques on specific subgroups of your audience, you will significantly improve the performance of your email campaigns and increase your revenue.

E) Automation and Time Saving

Automation allows you to save time and provides real-time interaction with consumers or potential customers. It is evident that automation has a positive impact on email campaigns and is a growing trend.

F) Measurement and Result Analysis

Thanks to various analytics tools available, you can track key metrics to assess the effectiveness of your campaigns and make continuous improvements to your strategy.

G) Cost-Effectiveness and Wide Reach

Overall, email marketing is an affordable and accessible option for online stores compared to other digital marketing strategies. Moreover, you can reach a broad and diverse audience regardless of their geographical location.

Tricks for Creating an Effective Email Marketing Campaign

1- Build Your Subscriber List

Building a quality subscriber list is key to implementing an effective email marketing strategy for your online store. Here are some tips to capture subscribers through your website:

  • Use registration forms in strategic locations on your website, asking for necessary basic information such as name and email address.
  • Offer incentives such as discounts, downloadable content, or access to exclusive promotions and events to motivate visitors to subscribe.
  • Create relevant and valuable content, such as tips, tutorials, industry-related news, and guides, along with exclusive offers.
  • Utilize your social media profiles to promote subscription to your email list.
  • Use pop-ups and strategic exit-intent windows, such as when visitors attempt to leave the site or after they have spent a certain amount of time on a specific page.
  • Ensure you obtain consent and comply with privacy regulations when handling personal data. Additionally, make it easy for subscribers to unsubscribe and provide clear options to manage their email preferences.

2- Choose an Email Marketing Tool

Selecting a good email marketing tool is essential to achieve your goals. Here are some tips for choosing the right platform:

  • Understand your needs and look for a platform that satisfies them. Consider the type of email marketing you plan to execute and the specific features you'll need (automation, list segmentation, A/B testing, etc.).
  • Ensure the platform offers a free trial to start and test if it fits your needs.
  • Look for a user-friendly platform that offers customization and templates to create personalized emails consistent with your brand.
  • Verify that the platform has automation tools to create automated workflows, such as welcome messages, abandoned cart follow-ups, and birthday emails.
  • Ensure the platform allows you to segment your list based on demographic criteria, purchase behavior, or other relevant data.
  • The platform should provide detailed reporting and analytics to assess the impact and performance of your campaigns.
  • Consider the integrations the platform offers with other tools you use in your business.
  • Ensure the platform provides good technical support and customer service.
  • Compare the prices of different platforms, considering both the initial cost and potential additional costs based on the size of your email list and additional features you require.
  • Research the opinions and reputation of the platforms you're considering.

These tricks will help you select the best email marketing platform for your business. Before making a decision, it's crucial to conduct thorough research and take the time to compare different options.

3- Segment Your Subscriber List

Segmenting your email list is essential for delivering relevant and personalized messages to your subscribers. By dividing the list into smaller groups with similar interests, preferences, and behaviors, you can tailor messages to the specific needs of each segment. This will lead to higher email open rates and increase the likelihood of subscribers clicking on included links.

In practice, there is no one-size-fits-all criterion for segmentation, so you'll need to establish your own based on your campaign's objectives. Here are some tips for segmenting your subscriber list:

  • Use demographic and behavioral information: Consider data such as age, geographic location, gender, and other relevant demographic data. Additionally, analyze your subscribers' behavior, such as their purchase history, website interactions, or clicks on previous emails.
  • Create groups based on specific criteria: Divide your list into smaller, specific groups based on criteria relevant to your business. You can create groups based on product preferences, purchase history, etc. This will allow you to send more personalized and relevant messages to each group.

4- Personalize the Emails

Once you have your segmented subscriber list, it's time to create engaging and compelling email campaigns. Here are some best practices for creating effective emails:

  • Use an attractive and compelling subject line: The subject line is the first contact subscribers will have with your message, so it should be impactful and grab their attention. You can try personalizing the subject line with their name, create a sense of urgency or exclusivity, or include emoticons to make your message stand out in their inboxes. Finally, avoid long or ambiguous subject lines as they can lead to the email being ignored or marked as spam.
  • Provide relevant content: The content of the email should cater to the interests and needs of each segment on your list.
  • Use a clear call to action (CTA): The CTA should be easy to identify and clearly indicate what action is expected from the subscriber. Use visually appealing buttons and place them prominently within the email.
  • Use an attractive and professional design: The design of the email should be clean, appealing, and consistent with your brand's identity. Use colors and fonts that reflect your style and create a clear visual structure to guide the reading of the message.
  • Use relevant and optimized images: Images can complement the content of the email and capture the subscriber's attention. Ensure you use relevant and optimized images for quick loading. Additionally, don't forget to include alternative text (alt text) for the images, so subscribers can understand your content even if the images don't display correctly.
  • Mobile optimization: Ensure your design is responsive, meaning it automatically adapts to the screen size on which it is viewed.
  • Conduct testing: Before sending the campaign to your entire list, perform tests to ensure the email displays correctly on different devices.

By applying these best practices, you'll be able to create compelling email campaigns that grab your subscribers' attention and enhance the effectiveness of your communications.

5- Take Advantage of Email Automation Tools

Automations are sequences that allow you to send a series of emails or perform actions without the need to be present. There are several opportunities for automation in email marketing, such as:

  • Welcome messages: Automatically send a welcome email to your new subscribers to thank them for joining your list and provide relevant information about your online store.
  • Cart abandonment emails: Send automated emails to users who added products to their cart but did not complete the transaction. These emails can include reminders of the products, additional incentives, or questions to address potential doubts or issues. If you want to learn more about this and other strategies to optimize your shopping cart, we have written an article about it.
  • Product reminders: Automatically send reminder emails to subscribers who have shown interest in a specific product but have not yet made a purchase. These emails can include additional information about the product, customer reviews, or special discounts.

To make the most of this functionality, it's important to use an email marketing platform that offers automation capabilities to implement them.

6- Metrics and Results Tracking

Tracking key metrics is essential for evaluating the performance of your campaigns and making continuous improvements.

Some key metrics you should make sure to measure are:

  • Open rate: Indicates the percentage of recipients who opened your email. This indicator allows you to evaluate the relevance of the subject line and the effectiveness of your list segmentation. However, keep in mind that an open doesn't guarantee email read.
  • Click-through rate: Refers to the percentage of recipients who clicked on one or more links within the email. It is a direct indicator of the effectiveness of your content and calls to action.
  • Conversion rate: Indicates the percentage of recipients who took the desired action, such as making a purchase, registering for an event, or downloading a resource. It is the ultimate metric that indicates the success of your campaign in terms of achieving your goals.
  • Bounce rate: Indicates the percentage of emails that were returned due to invalid email addresses.
  • Unsubscribe rate: Indicates the number of subscribers who unsubscribed from your list. This will help you identify possible flaws in your strategy.

Analyze these metrics and compare them with your objectives and previous results. Identify patterns and trends, such as which subject lines or types of content generate better open and click-through rates, and which calls to action yield higher conversion rates.

Finally, don't forget to conduct A/B testing by sending different versions of an email to different segments to identify which version performs better. This will allow you to compare results and optimize your future campaigns.


In conclusion, email marketing has established itself as a powerful and effective strategy for attracting customers to online stores. Its ability to generate tangible results and establish direct and personalized communication with customers makes it a valuable investment of time and resources.

Don't wait any longer and start using email marketing to boost the growth of your online store!